Voice Broadcasting Solution

Introduction

Voice broadcasting is a mass communication technique that broadcast voice message to hundreds or thousands of call recipients at once. Nowadays, it is more than a one way communication tool. It’s an interactive solution that enables sales and marketing professionals to save time, increase revenue and improve customer satisfaction. An example of the use of this technology is automated phone surveys, where professional polling organizations place automatic calls to conduct surveys. Respondents are provided survey questions that are answered using DTMF-tone keypad responses. It is also known as “KEY PRESS 1”

 

Voice broadcast is automation marketing technology that makes it easy for anyone to create a personalized and interactive voice broadcast campaign. We have web based Voice broadcasting solution so we can access it remotely. It uses prerecorded interactive message and voice mail message to create marketing leads. Depending on responses from Voice Broadcasting, we provide graphical reports which help in polling, survey, bill reminders, notifications, alerts, feedback, marketing and many more. The solution control the day and time when you want to send out the broadcast, the frequency of calls, delay time to retries the unanswered calls, the caller ID number which will display on the receiver’s phone.

Automate your confirmation calls and services instead of relying on a manual call center. Order confirmation, status updates and tracking a huge amount of time, energy, and cost make your system work efficiently by auto-generated calls in a cost-effective manner without affecting any fixed investment.

 

Features

  • Interactive Voice Response: It can play pre-recorded or dynamically generated audio to track responses from caller and store this information for report analysis. It can also provide option to caller for immediate call transfer to live agent.
  • Real-Time Reporting: It provide access to real time data to track the performance of broadcast. We can view data such as total answered call, unanswered call, call transferred to agent and much more.
  • Answering Machine Detection: Detect whether a live person or answering machine has picked up the call. It can then simply hanging up the call and reschedule it or put this in unanswered call.
  • Detailed Reports and Call Analytics: You get real-time campaign reports, detailed call reports and daily performance reports for each Voice Broadcasting campaign. This report provides call information broken into different call status, call counts ,%of calls,etc.
  • Multi-Tenant: A Multi-Tenant voice broadcasting solution is able to handle multiple customers (tenants) with a single instance of the software. Even though every customer has a dedicated PBX, they all share the same asterisk instance. Using the single instance for all customers’ cuts down operating costs significantly
  • Web based system: This voice broadcast is web based which provide remote access to solution. A web based application can be access through the web browser. The solution and database reside on personal server rather than being installed on the desktop system and is accessed remotely from anywhere.
  • Customized caller ID : you can set single caller id to many contact lists or use dynamic caller id for different contact list.
  • Customized message: can customize the voice message per contact list or business marketing group. It impress the client.
  • Easy import of contacts : It provide easy import of contact by uploading the contacts in .CSV format.
  • Multilingual: Manage sites in different languages than the default language
  • Call Recording: you can easily upload the prerecorded voice message or record new message by using solution.

 

WHY CHOOSE OUR SOLUTION

We have a professional and experienced team who dedicatedly work to provide best solution to our customer. Our intelligent VB solution has lots of benefits which will increase your business productivity, increase efficiency, cut to cost, save time and better customer experience. It helps to generate leads and revenue and an effective strategy for improving customer engagement and satisfaction.

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