CRM Dialer

Introduction

CRMDIALER is a smart and predictive dialer which is use to manage your business in multiple ways.It is built for everyone from simple to complex business requirements. It can be used for sales operation, inbound and outbound calls, small to medium and large organization call center .It is helpful to improve your business productivity and revenues from day one.

The inbuilt CRM helps in profiling prospects and understanding their needs. It also helps in building relationships with customer by providing the most suitable products and enhanced customer service. It integrates back and front office systems to create a database of customer contacts, purchases, as well as technical support, among other things.

CRMDialer helps to get more leads and make good relationship with customer. It can be used to provide support, solving complaints, product sales, etc. and update all information in CRM.

CRMDIALER is a web based application with all features of call center in an attractive way. It gives freedom to agent to work for your call center from their home, or just about anywhere else in the world.

Features

IVR Solution

 IVR systems allow your customers to serve themselves, thereby bringing in enterprise level standards of business communication.

Ringless Voice Mail

There is different types of broadcast for individual to small or medium and large corporates.

Voice Broadcasting

Voice broadcasting is a mass communication technique that broadcast voice message to hundreds or thousands of call recipients at once.

PBX

GVenture’s owns its PBX which is known as GPBX. GPBX, a PBX which can be used as the hosted PBX and as white label product for resellers. 

Salient Features

IVR Solution

 IVR systems allow your customers to serve themselves, thereby bringing in enterprise level standards of business communication.

Auto Dialer

There is different types of broadcast for individual to small or medium and large corporates.

Voicemail

Voice broadcasting is a mass communication technique that broadcast voice message to hundreds or thousands of call recipients at once.

How is CRMDialer Beneficial for you

Manual Dialer is most basic dialer which is hardly used in call center. It is not meet nowadays call center requirement. A smart dialer enable preview of detail about the contact prior to dialing. It save the time by automating repetitive and monotonous tasks .Therefore, we provide Best dialer which meet all requirement of any type of call center(inbound, outbound, mixed calling). If you’re a start-up with only a handful of employees or a big operation, you can benefit from using CRMDIALER. Its smart dialing make your agent to fully focus on the call to achieve their required goal.

If you are looking for any of the below requirement to improve your business then you are at right place for most suitable Dialer :

  • Improve agent performance
  • Boosts employee as well as customer satisfaction
  • Improve reporting
  • Nurturing customer relationships
  • Fulfill callback requests
  • Make cold calls
  • Sales calls
  • Telemarketing
  • Outbound sales
  • Increase work flexibility
  • Avoid call drops
  • Survey and market research
  • Develop selling skills
  • Quality tracking
  • Customer support
  • Helpdesk
  • Inbuilt security features
  • Skills based routing
  • Monitor real time calls
  • Performance optimization
  • Hire remote employee as agent

 

FEATURES

  • Dynamic Caller ID: Increase pickup rate, if your leads are present in various locations
  • Agent and Dial list prioritization: Prioritize agent by their skills domain and lead importance help to improve the efficiency of call center/business.
  • Agent callback calendar: Popup the lead which is priories by agent in their follow-up calendar.
  • Appointment calendars: Easy to schedule and cancel appointment with integration of google calendar.
  • Inbuilt Call Recording: Record all or selected call for quality monitoring
  • API Capabilities: Integrates API services with dialer to boost for productivity
  • Blended, inbound, outbound call: Unlimited calling for all types of call center to provide better efficiency
  • Conference Calling: Provide facility to adding more agent on live call without disturbing the current call.
  • Inbuilt CRM: Use our inbuilt crm with all feature which effectively manage all leads and customers.
  • Agent Status: Manager can track or review the agent performance and provide personalized feedback to every agent
  • Click to call: Intelligent call automation, progressive or predictive dialing to beat your competitors to incoming leads. Manage automatic call lists to gain maximum use of time and data available
  • CRM and Lead management system: Easily manage all calls, emails, task and more from any device.
  • Graphical Report and analytics: Live Dashboard, agent performance, Track live leads and campaign activity.
  • Marketing Tools: Generate more hot sales ready leads by using progressive and auto dialing.
  • Web Based Dialer: Call anytime to anywhere without sip softphone, cellphones or landline with no extra fees or downloads required.

 

We offer services including

  • Free consultation
  • Installation
  • Customization
  • API Integrations
  • CRM Integration
  • 24*7 support

 

WHY CHOOSE US

We understand that a single minute is how important for you. Therefore we provide complete call center solution with integration of APIs and CRM as per your choice and support which is best of experience. We have strong knowledge developer team that has ability to transform your business idea to productivity and a dedicated support team who are always available for assistance. We know how to help you and serve you best service ever.

Testimonials

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Genture, as an organization can convey their services, products and gave specialized support on all stages. Their experienced knowledge to make simpler task and overcome issues has been worth saving my time and cash. Most suggested and reliable for anybody...

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Dear Gventure Team, Much obliged to you for your assistance with our project, your group has been an enormous quality in helping us to achieve our objectives. We have used other outsourced engineers in the past and none have identical on conveying the...

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Gventure has done an incredible job of transforming our vision into a real, completely functional website. Regardless of the project’s complexity, Gventure and his team have performed honorably and demonstrated great technical skill in developing this website from...
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