Knowledge Updates

8 Auto Dialer Software Technologies You Should Know About

With the full features in the telecommunication world, no company is ordinary anymore. They’ve been providing every feature which will lure the visitor or any existing customer. The companies are working extremely well when it comes to these features. The call centers have now the auto-dialer software which has many features which save a lot more time instead of the manual dialing. Don’t let call center software be the reason so that your client goes back to the competitor. Instead of this get back to the software which will offer the best customer service. Auto dialer software for insurance agents, real estate, and production does rely on this.

In today’s market, there is a lot to choose from the existing software; consumers go for the software that is providing the most features in a package. Having all these features in one place is a very significant deal. With customer expectation and their experience, one should always go for the software.

Technology That Matters For Customer Experience

There are many features which benefit the users as well as the organization. All that matters is how the auto-dialer software gains the customer or solve their queries, broadcast their product as soon as possible.


CRM integration gives operators the 360° client data they have to settle client needs as fast as could be expected under the circumstances. Call center operator can also pick up the client details with the help of CRM if the problem persists further. Having a record can enable operators to determine client issues all the more productively. It can likewise help oversee matters that should be straightforward to a business group pioneer for further relationship building. CRM empowers an association to give knowledge to all client co-operations crosswise over business units. Since they furnish deceivability into client associations with an association, they likewise help with the case and issue the executives: steering client issues or affairs through inside procedures and keeping the client advised all through the whole case lifecycle.


A CMS provides essential details for every campaign. The auto-dialer software provides the operator with the contact list, the message to broadcasts, the script or any other information which makes the call go smoothly.


To access and manage the server there will also be administrations console/integrated UI so that it can be quickly done by the call center to manage a server.


QM applications give managers/supervisors knowledge into employee performance with the goal that any zones of shortcoming can be distinguished. Supervisors can likewise utilize QM to guarantee that operators are clinging to privacy policies, procedures, and strategies. For example, if a call center operator isn't taking his or her break at the booked time, it could counterbalance staff to client request levels. Realizing how call center operator sticks to planning, preparing and the remaining task at hand parity makes a progressively active call center.


With the internet, almost half of the problems have solved. Internet protocol has now the mechanism for transporting the call center transactions. IP offers various services such as instant messaging, making phone calls, voice broadcasting, video calling, etc. just from the web browsers, with the cheapest cost as possible.


FAX to email is a paperless solution for managing the FAX delivery that allows privacy while you’re working from any remote areas. Directly attach fax from the computer to an email service and turn your document into the email. The FAX will deliver to the designated email as an attachment.


People set the voicemail in their phone which delivers a special message like to call them later. When this auto dialer software dials the number, and it detects these machines, then the dialer will automatically send another broadcast message. It is a professional message when it will deliver on the answering machine.


Ringless voicemail, likewise called a voicemail drop, is a technique in which a pre-recorded sound message is put in a voice message inbox without the related phone ringing first. This practice ordinarily connects with auto dialer software for insurance agents.

An auto dialer for insurance agents can empower your group to accomplish more than place more calls quicker. An autodialer for insurance agents can drastically improve how you handle your leads from your underlying contact with a prospect through the last deal. With regards to selling insurance, all leads aren't similar. Unmistakably, the people who get in touch with you around a protection item are more significant than the general population whose names incorporate into a cold pitching list. While that might be the situation, reaching the people on a call list is worth your time. While you probably won't pitch something to everyone on the rundown, putting more calls every day improves the probability that you'll make more deals generally.

4 Attractive Features of Best FoIP Solution

With the FoIP software, the market has been sunk down with a death of the Faxes. FoIP lets you send messages with the help of the internet and VoIP. It generally stands for the FAX over Internet Protocol. With the traditional services of FAX has been declining, and the FoIP is rising. With a lot of features and customization, a FoIP provides a better solution than the traditional FAX machines. Whereas operating the FAX machines are a very tedious task as well as not suited for sending the bulk Faxes’. There are many of the development companies which provide best FoIP solution with the fewer features which can be handy for small businesses.


What is FoIP (Fax Over Internet Protocol) by the way?

A person gets confused with FoIP as it rhymes with VoIP. Also, it sounds like a distant cousin of VoIP. But there’s one similarity between both, VoIP cuts the cost and increases the efficiency of the telecommunication in the same way FoIP does with the FAX machines. Whereas VoIP has their own problems such as packet and loss, latency and jitter and in the same way the FOIP has an issue with stability and Quality of Faxes. VoIP uses Session Initiation protocol to get rid of these issues whereas FoIP has a different protocol, T.38, which ensures the stability and quality of communication in the IP network environment.

From the excerpt taken from Unified Communication, The FAX over Internet Protocol (FoIP) has a T.38 protocol which defines the transport of data (a fax) between PSTN fax terminals through a fax gateway, between two Internet-aware fax terminals, or from a PSTN fax terminal through a fax gateway to an Internet-aware fax terminal.

The FoIP setup is a great deal like the VoIP setup, and you can even send IP faxes utilizing a VoIP server. In any case, since fax requires more transfer speed than a voice, a VoIP server doesn't consequently work flawlessly to transmit faxes. It regularly requires a few adjustments, which you can make by introducing a bit of programming. A few organizations likewise make servers that are enhanced for both VoIP and free FoIP software.


4 of the features for best FoIP solution

People opted VoIP because it has its own perks such as lower cost, better integration in CTI, reduces cost. But there are few of the features which makes FoIP the best FoIP solution which is:

1. Get rid of those bulky FAX machine

There is no need for a separate device while using the FoIP. The free FoIP software can run from the desktop and laptop or directly as a Web application. This means the Faxes can be sent from any point and from anywhere until and unless you have an internet enabled device. The issue which came along the bulky FAX machines was loading paper, managing paper jams, entering the number and all that tiring work.

2) No need to lease PSTN lines anymore

SIP trunks are way cheaper than taking the lease of the PSTN lines. SIP provides more flexibility when it comes to providing the capacity in the wide area network (WAN) because there is no need of dedicated capacity for each line. Moving to the best FoIP solution means there is no extra burden of wire, devices and it also can be included with the VOIP using the voice, data, and FAX simultaneously with the help of SIP provider.

3) Manage and secure fax communications more easily

Faxes can contain highly confidential information and therefore are subject to industry regulations and requirements (e.g., HIPAA, PCI DSS) around security and consumer protection. With FoIP, you can centralize the management and security of faxes in your enterprise so you don’t have to worry about the individual security of every fax machine in the office.

4) Extend fax capabilities to everyone in the organization

Documents are very important part of any organization. It makes sense when someone can send this document as a Faxes’ in the email. This means they can be easily accessed from any location and then can be sent and received from any device.

FoIP has far to go before it's as dependable as conventional telephone line faxing, however, the execution of a continuous IP faxing plan has made it an exceptionally alluring alternative for anyone who sends a ton of long-separate faxes. Much of the time, the cost reserve funds and system reconciliation of FoIP far exceed the drawback of having to every so often resend fax that doesn't go through.

Now with this extensible feature, there are many of the organization who wants to embed this feature with their best FoIP solutions. The free FoIP software can be easily integrated into any system which makes it ready to use and the one with more features should be tasked with the development companies to embed into the solution.


5 benefits of auto Dialer software for call center

Call centers run on the multiple campaigns which is for the lead generation, for the market survey or nurturing the inbound leads or solving some product query. Call Center Software Provider will mention the type when the organizations want to build it. In the call center software, it is very hectic to dial the contacts manually as it won’t ever achieve the competitive targets. The major problem in the manual dialing is that the agent ends us wasting their time in unproductive tasks such as manually dialing each contact of the customer, answering machines detection and disconnected calls as well as facing the busy tones. There are dialer systems for a call center which can boost up the productivity by 200% as it reduces the idle time and also increases the talk time. But when there will be the autodialer software for the call center then there will be the many features such as automatic answering machine detection, if the person is busy then sending the voicemail automatically and all these features which will ease the calling process of the agents.

Each type of call centers needs a different type of auto dialers which can also be provided by the call center software provider. This dialer system for the call centers suits the various dialing process and also bring the benefits to call center operation. For example, predictive dialer encourages a call to lessen operator inactive time, as it were, and comparatively, progressive dialer can enable expand agent to talk time accordingly enhancing agent productivity. Then again a preview dialer empowers a call center to enhance conversion rate for its complex inside sales process.

Major benefits of the dialer systems for call centers

There is a lot of benefit of auto dialer on the manual dialing. Some of them are:

Reduced Idle Time

Manual dialing prompts high agent’s idle time as agents need to hold up until the point that a call is connected. For each call, agent sits around idly in listening busy tones, voice-mail, answering machines and confronting disconnected calls. The auto dialer technology empowers the dialer framework to perceive these components and skirt the call if any of these time-wasting signals are recognized. Auto dialers like predictive dialer are extremely viable in limiting inactive time as it guarantees just addressed call are steered to the agents. This spares the agent time and enables them to go to more calls every hour.

Real-Time Monitoring and Reporting

Auto dialer software for call center provides the insight for the call center operations with the help of the dashboards and the customizable reports. These dashboards keep helping the call center’s managers to make a decision and help the agents to take the correct action while correcting the problems in the real-time. This software helps in to have a quick access to the call recordings to help the managers that they can monitor the agent’s performance and also quality check the call.

Increased Agent Talk Time

Auto dialer which the call center provider provides helps the agents to increase the agent's talk time when compared to the manual dialing. With the less idle time and improved call connect ratio, the agent can now take more quality time talking to the prospects and customers on call. The agent who was spending 15-20 minutes on the call will now have minimized to 10-15 minutes as there will be no waiting time for the agents. The progressive dialer is the dialer software that surges the agent conversation time massively leading to improved customer engagement and high agent confidence and efficiency.

Improved Operational Efficiency

Auto-dialing system usage implies No More Manual Dialing. Auto dialer software for call center takes out the different call requirements like misdialing, extreme hold up time and call drops, influencing the operational productivity. Automating the dialing procedure guarantees just connected calls are directed to the specialists, as auto dialers can distinguish the busy signs, voice messages, and non-functional numbers, in this way expanding the call interface proportion strikingly. More connected calls result in higher agent profitability and enhanced operational productivity.

Better Lead Conversion Ratio

At the point when smart auto dialer software is executed for complex inside sales process including high-value leads, it conveys deftness to the outbound calling process. Auto dialers like preview dialer that give the fast depiction of client's contact details of interest before dialing the call, encourages agents to plan before a call is connected. Also, with earlier data at the agent's transfer, he/she can drive the customized conversation, which connects with the prospect and builds the odds of lead change fundamentally. After getting this much of benefits for the auto dialer software for call center no one can ignore it for their call center solutions. But to be ensured every call center has a different need and will require a specific type of auto dialer. So the organization should make sure what to get from call center software provider.

Which One Is Best Call Center Software: Hosted Or Cloud?

It is as simple as that. Inbound call center software is complicated, No? What does it mean? Is it best to hire someone who’ll host everything and will charge a monthly fee, right? But no, a lot of the savings which the organization has been given to the hosting company will be enjoying. It’s not that. Other than this there are lots of features which are infused in the hosted Inbound Call Center Software. Best call center software means that it’ll work for the benefits of the customer. Before moving to why the organization should put its money to the hosted call center it’s a must for everyone to know about the benefits of hosted inbound call center software.

What are the Benefits of hosted Inbound Call Center Software?

The hosted inbound Call Center software solutions have no hardware to purchase and no maintenance fees as it is known by everybody who has once invested in any hosted system.

But still, there are many of the benefits which need to tell when it comes to the best call center software. When traditional call centers are compared to the hosted call center software’s then there are many of the benefits. Some of them are listed below:

* No large costs or maintenance fees

* No need to purchase or maintain hardware

* With different home agents, Multiple sites can be operated as a virtual call center

* Reliable security and confidentiality

What comes under best call center solution on the cloud?

There is a multi-tenant architect in the cloud-based model. It will be efficient delivery as from the beginning it is designed to give the best connectivity and is secured as well.

Low operating cost and quick deployment through the shared services is the main focus of the cloud call center solution. A customer can always increase the capacity of the call center when needed and if there is an offseason than they can always scale down. This is known as the high performance as well as the saving through the instant scaling.

Why is Hosted a Better Choice for Call Centers?

There are lots of benefits when the organization is going to use the hosted inbound call center software. An organization works will be lessened once it will be working on the hosted call center. Try to get the best call center software by analyzing all these given points.

• Simpler Management: When first installing the traditional phone in the office requires the appointment so that the technician may set up the whole system. After that they will require the hardware for the phone system as well as will conduct the test and result that it’s working. A lot of wire is used for the traditional call center too which after few days gets jumbled up. While this is only the primary issue but the real issue begins when another line has to be set up. In this case, hosted inbound call center software doesn’t need much time.

• Add-on Features: Hosted inbound call center software is a lot flexible when compared to the traditional or cloud software. It can be scaled according to the needs of the business. Some of the new startups need only a few features but once the business has a growth a lot of features are needed. So, in this case, hosted inbound call center software will be much of use as it can be implemented smoothly.

• Data Integration: When the business grows it means that the customers are coming and the integration across the communication channels are needed. That means it would require the bringing a lot of social media attention such as phones, email, voicemails, chat, social media interaction which is used by the customer as well. The data can be integrated well in the hosted call center software.

• Cost Savings: As we all know VoIP’s one of the most prominent features is cost saving. The only cost investment is in the handset on which the call center solution will be implemented. Pay for the add-on service on the flat rate.

• Productivity: Employees will be getting more when they’ll be working with the hosted VoIP. A lot of features such as voicemails via email can be accessed on the handset, there will be less missed calls and on the top, the data integration can eliminate the confusion created.

Once again there will be the point where hosted inbound call center software will be having the most feature when compared to the cloud-based call center solution. But both will suffice their own needs once told by the customer when they will give their requirement. The, Best Call Center Software has its own perks and it’ll only be decided according to the business need.

About Gventure,

Interested in hosted inbound call center software? Talk about the project with the experts at GVenture. Tools such as Asterisk are used to build custom communications solutions and Angular to provide the UI. Having an idea about VoIP software, GVenture helps with various VoIP software solutions and will customize according to the need.